
Longtime readers of this site will remember this 2009 photo of "The girl in the red hat," a 1920s child mannequin found at Porte de Clignacourt, Paris. I purchased the mannequin and brought it home to our Paris apartment. So imagine my dismay upon discovering that "Lucy" had been kidnapped!

Yes, it's true! A staffer at Northwest Strategies - a "marketing, public relations and advertising agency" based in Anchorage, Alaska - absconded with my copyrighted and watermarked photo of Lucy. The staff member deliberately stripped the watermark and altered the photo. As if that weren't bad enough, the altered photo then was posted on Northwest Strategies' commercial website. And the company used my copyrighted photo to market their services!

Poor Lucy in an altered state on a commercial site. Click photo to view detail.
In compliance with the Digital Millennium Copyright Act, on September 18th, 2013 I filed a Cease and Desist order with the company's site and server hosts, after email to Northwest Strategies went unanswered. On September 20th, an executive from the company that hosts the Northwest Strategies website (but is not responsible for its content) advised that he personally removed the photo. Further, he said he asked Northwest Strategies to find a different hosting provider. He wrote, "...I wanted to notify you personally that it (the DMCA notice) had been addressed. Stealing people's stuff isn't cool."
Disappointingly, it seems Northwest Strategies does not share his respect for someone else's original work.
A losing strategy for Northwest Strategies
The thumbnail of my photo finally was removed from the Northwest Strategies website on October 9th, after numerous requests. But Northwest Strategies continues to ignore invoices for unauthorized and unlicensed commercial use of my work. On October 15th, I informed Chris Munroe, the company's vice president of business development, that I would ask my attorney to take legal action against Northwest Strategies for copyright infringement and photo theft.
On October 16th, Munroe emailed: "...I have been authorized to pay $300 for the photo. That is the going rate for photos we purchase. Will you accept that offer? I can resolve the matter by the end of the week." The fee Munroe proposed was a 70 percent discount from the standard photo license fee I'd requested - NOT a standard compensation fee. But I foolishly agreed to accept the reduced amount, simply to expedite resolution and move forward.
Apparently I was the only one acting in good faith. Over a month later, there is no evidence to suggest Northwest Strategies has made any attempt to make payment. Instead, over a period of weeks, Northwest Strategies has provided one implausible excuse after another about being unable to get Paypal to work, etc. When I suggested the company wire the funds directly to my bank account, Munroe advised he "would not pay a money-wiring fee." And he seemed unable to grasp why I wouldn't accept a paper check-in-the-mail (several reasons come to mind, but one key factor is that checks don't exist in Dutch banking).
Munroe told me "...you're (sic) communication is becoming somewhat harassing," because I dared question ludicrous claims about why the company has yet to pay compensation. Munroe's accusation is a bit rich - especially considering that Northwest Strategies stole my copyrighted work, then engaged in various tactics to delay or avoid paying compensation.
It appears Northwest Strategies wrongly considers it can violate copyright law with impunity. And the Northwest Strategies employee who stole my photo, removed the watermark and altered it hasn't bothered to apologize. Yet the company offers "marketing, public relations and advertising" advice to other businesses??!! Caveat emptor.
Update Dec. 3: Northwest Strategies finally has paid a $300 fee - but not before a last email from Munroe claiming their problems with Paypal were somehow my fault (no one else has a problem sending or receiving funds via my Paypal account) and chastising me for an "aggressive nature." Never mind that it was Northwest Strategies that stole MY photo - and it took two-and-a-half months and 48 emails - including invoices - to get the company to pay nominal compensation. And still no apology.
Spending so much time and effort trying to get Northwest Strategies to do the right thing was wasted from a financial perspective. But the principle of holding the company accountable for violating my copyright was why I kept fighting.